Supervises technical support activities and provides direction to technical staff Coordinates employee work schedules and ACD staffing to maintain service level objectives Coaches individual performance to ensure operational excellence; develops SMART goals, training plans, and performance improvement plans Acts as Incident Commander (ICS/ITIL) during scheduled shifts and

We are one of the largest commercial furnishing providers in the country, creating spaces that are engaging, inspiring, and perfectly tailored to our clients' needs and goals. Our clients range from small business owners to Fortune 500 corporations, healthcare, education, sports arenas and hospitality environments. A comprehensive menu of services includes asset and order

Receives and transfer incoming customer call and provides other support services to include but not limited to paging staff, assisting with general information, and providing after hour phone services. Provides general information to customers over the telephone. Enters and maintains information within databases and systems and ensure information is updated and accurate.

Adhere to, promote, and accept personal responsibility for compliance to Federal and Local Occupational Safety and Health Regulations Industry Consensus Standards KGPCo Injury and Illness Prevention Program Manual Participate in job site safety/hazard analysis Qualifications QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform