As a SWARM Tech, you will respond to both incident management requests and service improvement project requests. You will serve as the point of escalation for technical issues encountered but unresolved by coworkers within your same organization. You will take ownership of escalated issues, and work those issues to resolution, using SWARM methodologies, and engaging with

Respond to service requests & incident management services, generated by the Service Desk & by customers. Serve as the point of escalation for technical issues encountered but unresolved by the Tier I & Tier II Technicians. Resolve more complex issues escalated from the Service Desk & reported by the computing customer. Provide set up & medium to advanced troubleshooting

This role demands a dynamic individual capable of engaging in a variety of tasks that may include Design and manage instructional systems. Evaluate and integrate new eLearning materials. Develop educational podcasts, videos, and other content. Innovate and update learning models. Implement and respond to feedback from learning program reviews. Train staff on effective del

Demonstrated experience with administrative tasks and office environments. The ability to provide exceptional customer service and cultivate relationships across diverse organizational levels. Familiarity with and proficiency in general administrative services and activities. Proficiency in MS Office applications, with demonstrated experience. Demonstrated ability to orga

Primary responsibilities will include research and development of a state of the art Linux build, integration, and test environment that enables the development of sophisticated, real time decision support systems that support remote sensing, data acquisition, and analysis applications for National Security missions. Other responsibilities Include Configuration management

Primary responsibilities will include research and development of a state of the art Linux build, integration, and test environment that enables the development of sophisticated, real time decision support systems that support remote sensing, data acquisition, and analysis applications for National Security missions. Other responsibilities Include Configuration management

Analyze database requirements of assigned projects. Analyze and determine information needs and elements, database relationships and attributes, proposed manipulation, data flow and storage requirements, and data output and reporting capabilities. Apply knowledge of database management systems to coordinate maintenance and changes to databases. Test and implement changes

Participate in the design of software tools and subsystems to support reuse and domain analysis. Assist Applications Engineer and Applications Programmer to interpret software requirements and design specifications to code and integrate and test software components. Analyze design, develop, and deploy full stack .NET web applications supporting our customers. Support exis

This position's duties will include installing new infrastructure, assisting customers with their file system needs (creating folder structure, backing up data, etc.), working on switches, troubleshooting performance issues, examining logs, and making hardware recommendations. Candidate will primarily work with servers, but desktop support for the customer will also be pa

Facilitate agile teams, apply best practices of the agile methodology, and assign and delegate tasks appropriately to align priorities with the overall schedule and team member capabilities. Responsible for understanding the parameters of each sprint and will foster timely and accurate communication throughout the life of the project. Works closely with the product owner

Program in C/C++, Java or Python to meet user requirements. Test and debug programs, functions and services. Develop software to the organization's best practices. Meet with a customer to gather requirements or demonstrate work in progress. Collaborate with team within agile methodology. Diagnose and identify issues and bugs and implement applications. Qualifications Bach

Manage, maintain, and support a multitude of proprietary services relating to user lifecycle management and Active Directory (AD) automation. Research, evaluate and develop future solutions withing Sandia's IAM strategy and related services. Partner and collaborate with various IT stakeholders to design, deploy, and support automated services and processes. Partner and co

Work collaboratively with software developers to deploy and operate our systems. Help automate and streamline operations and processes. Build and maintain tools for deployment, monitoring, and operations. Troubleshoot and resolve issues in dev, test and production environments. Strong background in Linux/Unix Administration, experience with automation/configuration manage

Perform Linux Administration duties. Perform installations and patching of Linux operating systems. Assist customers with the installation and updates of applications. Install software and troubleshoot software install issues. Monitor systems and preform hardware troubleshooting, tracking, resolution, and routine maintenance and security updates. Perform system backups an

Gather functional Supply Chain requirements, supporting IT Service Management processes, IT documentation, testing, and could start learning some application development skills, desktop and peripheral application and hardware support. Analyze functional business applications and design specifications for functional activities. Translate detailed design into application sy